UX Design Manager  ·  Startups & Enterprises

I build teams that
design and innovate
boldly.

With a background in architecture and graphic design, I bring structural thinking and a trained eye to every team I lead. At ServiceNow, I partner with product and engineering to shape strategy, not just execute on it — building the kind of design culture where bold ideas and rigorous craft coexist.

Harsha Andukuri Harsha Andukuri
Career Journey

12 years. Four companies.
Real outcomes.

50+
Products and features shipped
7
Total platforms
built
200+
Cross-functional
collaborators
17
Direct reports
managed
2
Major exits — IPO & acquisition
ServiceNow Feb 2022 – Present · 4y 3m Current Role
Manager, Product Design
3y 3m

Led design across Workplace Service Delivery and Health & Safety — managing a team of 5–7 designers. Partnered with product and engineering to shape roadmap direction, not just execute on it.

Staff Product Designer
1y

One of the founding designers on Workplace Service Delivery. Defined the product's design language from first principles across Analytics, Maintenance, Cases, Leases, and Reservations — patterns that scaled with the product.

$0 → $100M
Business unit scaled in 4 years · team of 5–7 designers
5 Product Areas
Analytics, Maintenance, Cases, Leases, Reservations — built from zero
Gainsight Mar 2018 – Feb 2022 · 3y 11m Acquired
Lead Designer, Manager
2y

Built Gainsight's design team in India from scratch — a 6-person function — while simultaneously leading a full-scale platform redesign. Balanced team formation and high-stakes delivery without compromising either.

Senior Product Designer
1y 11m

Convinced CEO Nick Mehta to greenlight a full redesign of the platform — then led it. Built shared design standards that unified the product experience and accelerated delivery across teams.

$20M → $100M
5× revenue · 6-person team built · acquired by Vista Equity Partners
1 Platform Redesign
Convinced CEO Nick Mehta · unified product experience from scratch
GroundHog Apps Jan 2017 – Mar 2018 · 1y 3m
UX Designer
1y 3m

Conducted on-site research inside active underground gold mines at Barrick Gold Corp, Nevada. No proxies, no assumptions — designed and shipped 20+ apps directly with the operators who used them.

20+ Apps
Shipped from active gold mine field research · Barrick Gold Corp · Nevada, USA
Sprinklr Jun 2015 – Dec 2016 · 1y 7m NYSE: CXM
UX Designer
1y 7m

Designed enterprise social media management experiences for Nike, Disney, Virgin, Dell, and Indian Railways — delivering at scale for some of the world's most demanding brands.

Nike · Disney · Virgin
5 global enterprise brands · Sprinklr later listed on NYSE
Selected Works

Designed with intent.
Built to matter.

View all projects →
Workplace Safety for US Army
ServiceNow × US Army 2026
Safety management system designed for the US Army — built for high-stakes environments where design decisions carry real consequences.
Workplace Analytics
Workplace Analytics
ServiceNow 2025
AI-powered advisor giving facility managers actionable insights on office space usage and management.
Visitor Kiosks
Visitor Kiosks
ServiceNow 2024
Modular, customisable check-in kiosks for seamless office visitor management.
Cockpit
Cockpit
Gainsight 2020
Task management hub for Customer Success teams — renewals, churn signals, and upsell in one view.
GroundHog App
GroundHog App
GroundHog × Barrick Gold 2018
Fleet management, health & safety, and real-time tracking for underground mining operators.
Philosophy

Good taste is rare.
A culture of good taste is rarer.

Twelve years of building design teams across startups and enterprise taught me one thing clearly — the product is only as good as the culture that made it. These are the beliefs I lead by.

Build environments where people thrive
The best design work I've ever shipped came from people I helped grow — not from my own hands. A leader's most important design decision is the culture they build around them.
Taste is trained, not given
Anyone can design today. Claude Code and Figma Make democratised execution. What separates a great designer from the rest is a trained eye — built through education, exposure, and relentless critical judgment.
Design scales when people do
At Gainsight, a team I built took the company from $20M to $100M. At ServiceNow, the same principle scaled a new business unit to $100M in four years. The product grew because the people grew first.
The standard I hold
Sir Isambard Kingdom Brunel
1806 – 1859

In one lifetime, Brunel built the Thames Tunnel, the Clifton Suspension Bridge, and the SS Great Western — the ship that crossed the Atlantic in record time. He didn't ask whether something was possible. He asked what it would take. That's the standard I hold for bold design.

"Innovation is the ability to see change as an opportunity — not a threat."
— Steve Jobs
What people say

"Harsha had a huge impact on our team and clients. We completely redesigned our UI and UX — what we call the Horizon Design System. He created a world-class, modern UI/UX framework and was a tremendous collaborator working with designers, engineers, and PMs to implement it across our top features. The net result was a significantly improved NPS and adoption metrics for our clients."

Nick Mehta
Nick Mehta
CEO, Gainsight
CEO

"Harsha was promoted from IC to design manager due to his strong understanding of the design process and effective problem-solving. He demonstrated an impressive ability to assess his team's skills and nurture their growth with patience and intellectual support. He excels at building consensus and fostering relationships — crucial for a design manager addressing business challenges through design."

Michelle Trudo
Michelle Trudo
Senior Director, Design · ServiceNow
Sr. Director