I'm Harsha, a Product Design Manager at ServiceNow.
I love cultivating creativity and crafting simple, and intuitive experiences.

Previously at Gainsight, Sprinklr and GroundHogApps

Selected works

Workplace Analytics

Workplace Analytics provides facility managers with valuable data about office space usage and management. Its advisor feature, powered by generative AI, offers actionable insights for more effective decision-making.

Visitor Kiosks

Visitor kiosks facilitate seamless check-ins for office visitors using an OTP or a QR code. This modular product is designed to allow customers to customize their check-in workflows to suit their specific needs.

Workplace Maintenance Management

This feature assists facility managers in planning and executing maintenance for various spaces, areas, floors, and workplace assets. It enhances the efficiency of planned maintenance and allows for tracking maintenance activities across all office locations.

Cockpit

Gainsight, Customer Success

Cockpit is a Task management tool that is the Customer Success/ Account Management team's home base for viewing and managing key customer activities like Renewal Prep, Possible churn based on low usage, Upsell Opportunities, Low Survey Scores, etc.

GroundHog app

GroundHog is an app for Underground Mining Operators. Fleet Management, Health, and Safety, Real-time location tracking are key solutions of this app.

Customer 360

Gainsight, Customer Success

Customer 360 is a central hub of Customer's business information in Gainsight. It consolidates business data from various sources and provides a holistic view of customers, which minimizes the preparation time for customer meetings.

Nike - Beacon

Sprinklr x Nike

Beacon is Nike's Social media management platform. Content planning, Content publishing to various social media channels, Social Assets Repository, and Social media engagement were few key functions of the Beacon product.